HOW MAY I CONTACT YOU?
You can contact us via email at imea1029@gmail.com, and we will reply to you within 24 hours.
Refund and Exchange Policy
Returns, Refunds & Exchanges
At Unique and Mix, we take pride in the quality of our products and carefully check every order before shipping. While returns are rare, items can sometimes be damaged during delivery.
If your item arrives damaged, broken, defective, or not as described, we will first try to replace it at no cost.
If a replacement is not available due to limited stock, we will offer a refund instead.
Important Before You Order
When placing your order, you are asked to confirm all details such as:
-
size
-
design
-
spelling
-
colour
-
material
Because of this, we do not accept returns or exchanges for:
-
incorrect sizes selected by the customer
-
incorrect designs or colours chosen by the customer
-
change of mind after receiving the order
If you are unsure before ordering, please contact us so we can help you choose correctly.
Refunds for T-Shirts
All items are final sale, however we will offer a refund if:
-
the item arrives damaged or broken
-
the quality is not as promised
-
the item received is different from what is shown on our website
-
we sent the wrong size or colour
To be eligible for a refund:
-
the item must be unworn and unused
-
it must be returned in original condition and packaging
We do not offer refunds or exchanges for change of mind.
Returns for K-pop Albums
For K-pop albums, we can only offer a refund or replacement if:
-
you receive the wrong album
-
the item arrives damaged or broken
We do not offer refunds or replacements for change of mind.
Returned albums must:
-
be unused
-
be in original condition and packaging
-
have the plastic seal intact (unopened albums only)
Albums with broken seals cannot be returned.
How to Request a Refund or Exchange
-
Email us at imea1029@gmail.com within 48 hours of receiving your order
-
Explain the issue and include photos if possible
-
We will reply within 3–4 hours and provide return instructions
Return Shipping Costs
-
Customers are responsible for return shipping costs
-
We strongly recommend using tracked postage
-
We are not responsible for lost return parcels
When Will I Receive My Refund or Replacement?
Once we receive and inspect the returned item:
-
If it meets our return conditions, a refund or replacement will be processed
-
Refunds are issued after approval
Order Cancellation
Orders for T-shirts and albums are processed daily at our overseas warehouse.
-
You may cancel your order within 1 hour of placing it
-
After 1 hour, your order may already be processed or shipped and cannot be cancelled
To cancel, email imea1029@gmail.com or use our 1:1 inquiry page.
Contact Us
If you have any questions, please contact us at:
📧 imea1029@gmail.com
We aim to reply within 24 hours.
At Unique and Mix, we want you to love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship 100%. We have very low return rates and we're proud of the high-quality products that we offer. However, from time to time, the products might get broken from delivery. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item free of charge. If we are unable to offer a replacement due to shortage of stock, we will instead offer a refund.
At the time you place your order, you will be asked to confirm all the details regarding the item's size, design, spelling, material, functions, etc. Therefore, we do not accept returns or exchanges for an incorrectly selected items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
Refund for T-shirts:
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on products that arrive broken, damaged or the quality not as we promised, the products you receive are not same as the website, we send you a wrong sizes or colors. Products being returned for a refund due to the above reasons must be unworn/unused, and in their original condition to be sent back with their original packaging.
As mentioned above, at the time you place an order, you will be asked to confirm all details regarding the item's size, design, materials, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
Please note that we are unable to accept returns/refunds if the customer changes their mind after receiving their order(s).
Return for Kpop Albums:
With our Kpop Albums, we can only offer refund if you receive wrong albums, damage items or broken items. We are not required to provided refund or replacement if you change your mind.
Products being returned for refund must be unused, and in their original condition to be sent back with their original packaging. The plastic sealing of albums must not be broken, otherwise, we do not accept
HOW DO I CLAIM A REFUND OR EXCHANGE?
To claim a refund on an item as specified above, the first thing you need to do is contact us at (imea1029@gmail.com) within 48 hours of receiving your order, let us know the issues or the reasons why you want to refund the items. We will reply you within 3 - 4 hours after we receive the email from you then we will provide you our return address.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?
A full refund (or replacement product) will be issued after we have received, inspected and confirmed that the returned product meets the qualifications to be refunded or exchanged.