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Welcome to our store

Unique And Mix

Refund and Exchange Policy

At Unique and Mix, we want you to love our products as much as we do, which is why we stand behind the quality of our products and guarantee our workmanship 100%. We have very low return rates and we're proud of the high-quality products that we offer. However, from time to time, the products might get broken from delivery.  If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item free of charge. If we are unable to offer a replacement due to shortage of stock, we will instead offer a refund.

At the time you place your order, you will be asked to confirm all the details regarding the item's size, design, spelling, material, functions, etc. Therefore, we do not accept returns or exchanges for an incorrectly selected items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

Refund for T-shirts: 

Although items for sale on our store are final sale, we are more than happy to accommodate refunds on products that arrive broken, damaged or the quality not as we promised, the products you receive are not same as the website, we send you a wrong sizes or colors. Products being returned for a refund due to the above reasons must be unworn/unused, and in their original condition to be sent back with their original packaging.

As mentioned above, at the time you place an order, you will be asked to confirm all details regarding the item's size, design, materials, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

Please note that we are unable to accept returns/refunds if the customer changes their mind after receiving their order(s).

 Return for Kpop Albums: 

With our Kpop Albums, we can  only offer refund if you receive wrong albums, damage items or broken items. We are not required to provided refund or replacement if you change your mind.

Products being returned for refund must be unused, and in their original condition to be sent back with their original packaging. The plastic sealing of albums must not be broken, otherwise, we do not accept 

HOW DO I CLAIM A REFUND OR EXCHANGE? 

To claim a refund on an item as specified above, the first thing you need to do is contact us at (imea1029@gmail.com) within 48 hours of receiving your order, let us know the issues or the reasons why you want to refund the items. We will reply you within 3 - 4 hours after we receive the email from you then we will provide you our return address. 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.

WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?

A full refund (or replacement product) will be issued after we have received, inspected and confirmed that the returned product meets the qualifications to be refunded or exchanged.

 

HOW MAY I CONTACT YOU?

You can contact us via email at imea1029@gmail.com, and we will reply to you within 24 hours.

 

CAN I CANCEL AN ORDER?

Because we process our orders for T-shirts and albums at our overseas warehouse at the end of every day, if you want to cancel an order you've just placed, please notify us within 1 hour after you placed your order.  If you contact us to cancel your order later than this, it may have already been processed and shipped, at which point we will be unable to cancel the order. You may send any cancellation requests by email to imea1029@gmail.com or come to our 1:1 inquiry page.